FAQS

About  quality of pet supplies 

Q: How about the quality of our pet supplies?

A:The quality of pet supplies in our store is the best in the industry, and the materials we use will never cause any harm or disease to pets.

Order and Shipping

Q: How do I pay for my order?

A:We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward. 

Q: Can I pay through Paypal with my credit card?

A: Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.

Q:I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Q: How long do you take to despatch an order?

A: Generally, we will despatch your order the other day since the date you placed the order. However, we may  need to wait for 1 or 2 weeks for the stock at times.

Q: Do you guarantee delivery time?

A: Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.

 

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

 

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

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