Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
14 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 14 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to Dear dog?
Only high-value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost-effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Nanchang Yuze Network Technology Co., Ltd.
1703-1707, 17th Floor, A# Office Building, Yunzhong City, No. 3399 Ziyang Avenue, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China
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